Concierge - Catering & Guest Services

Job description

Job Description: POSITION SUMMARY: The Portillo’s Concierge serves as the friendly, knowledgeable voice of Portillo’s, acting as a key connection point between our guests and our brand. This role is responsible for managing inbound calls, voicemails, and emails related to catering orders, nationwide shipping , perk rewards, fundraisers, and guest service needs. Additionally, the position involves making outbound calls to support follow-ups, sales campaigns, and guest outreach. The Concierge team plays a critical role in driving revenue, deepening guest relationships, and representing the high standards that make Portillo’s a beloved, nationwide brand. We are looking for creative, results-driven individuals who thrive in a fast-paced environment and bring exceptional written and verbal communication skills to the table. The Portillo’s Concierge is a hybrid role based at our Oak Brook, IL Restaurant Support Center. Team Members are expected to work onsite at least three days per week, with the flexibility to work remotely up to two days. To support a strong start and hands-on training experience, full onsite presence is required Monday through Friday for the first two weeks. This rol...