Customer Escalations Specialist

Job description

Description Customer Escalations Specialist AAA Service is a leading Plumbing, HVAC, Electrical, and Sewer & Drain company proudly serving the Metro Denver community since 1983. For over 40 years, customers have trusted AAA Service for reliable, high-quality workmanship and exceptional customer care. We are continuing to grow and are looking for driven, dependable, and customer-focused professionals who take pride in their work and want to be part of a high-performing team with a strong reputation in the industry. What’s in it for you?: - Base rate $24-$26/hour based on experience. - Get paid weekly! Every Friday is payday! - Medical premiums including dental, vision and life insurance for you AND your family. - Company Matched 401K. - Paid holidays in addition to accrued Sick & Vacation time. - Ongoing developmental training to further your accounting career. Responsibilities: - Serve as the primary point of contact for escalated customer concerns related to HVAC, plumbing, and electrical services. - Resolve customer complaints professionally, efficiently, and with a solution-focused approach. - Investigate service, installation, billing, scheduling, and warranty-related issues. -...