Customer Success Global Shared Services Coordinator

Job description

Global Shared Services Coordinator, Customer Succes s The Global Shared Services Coordinator is part of the Customer Success Shared Services team. This position is responsible for supporting our account management and sales teams by handling various administrative tasks related to our candidate experience. R eporting Relationship s: - Reports to the Customer Success Global Shared Services Director. The position will regularly interact with Account Management teams locally and globally. Location: In this role you can expect to - None - Poland - Remote Key Accountabilities: Referral Management: - Setup ORBIT program matrices and referral templates to align with contract. - Enter referrals into LHH Candidate Management System (ORBIT) - Update, cancel, change status of records. - Interact with Account Services Management to receive data ( i.e. referrals, PO#s, etc.) - Manipulate data using excel; prepare worksheets for system upload. Billing Review: - Review referrals to ensure billing requirements are met and set ready to bill. - Manage installment billing referrals to ensure all installments are billed in a timely manner. - Manage international referrals and work directly with LHH st...