Account Manager

Job description

At the heart of our company is our people. People from many different backgrounds with different vantage points, opinions, and experiences. We strive to continually lead with our IMPACT values and empower our employees to develop their full potential on a team that is passionate about acceptance, inclusivity, and achievement. Our employees are the driving force for the innovation, collaboration and creativity that enables our organization to deliver strategic success. Job Summary: The Account Manager works closely with the Sales team and is responsible for connecting daily with our customer base. This role is instrumental to our company’s success and requires someone who is reliable, self-managed, and eager to learn. Primary Duties and Responsibilities: - Engage daily with current clients and provide impeccable customer support to each individual - Handle the full cycle of renewals from being educated on the account and the territory, to scheduling appointments, and retaining clients - Uncover upsell opportunities to pass to the sales team - Provide in depth product knowledge and trainings to current clients - Document and track various sales activity and trends within assigned ter...