Squad Master & Customer Journey Expert Current Accounts
ING · Brussels, Brussels Capital, BE
A day in the life of a Squad Master / Product Owner Our mission is to become the become the most recommended mobile-led bank in Belgium, one which makes bank...
Job description
A day in the life of a Squad Master / Product Owner Our mission is to become the become the most recommended mobile-led bank in Belgium, one which makes banking simple and drives financial progress . We are passionate about using technology to make banking frictionless and to become the undisputed number 1 in mobile Daily Banking. Are you ready to lead the charge in transforming everyday banking into something exceptional? Do you thrive at the crossroads of innovation, customer experience and strategic value ? If so, join us as Customer Journey Expert, where we are not just managing accounts, we are shaping the future of banking . You will be at the helm of reinventing our current account packs, a flagship project that is redefining how we create value for our customers and for the bank. Think of it as the sweet spot where customer experience, market differentiation and recurrent fee income meet, and you will be steering the ship. Manage your squad’s backlog. Take the lead in Feature intakes, Daily Stand Up, Sprint Plannings, communication to stakeholders, in and outbound QBR requests, etc … Deep dive in content. Master the vast world of Current Accounts and become ING’s next exper...