Patient & Customer Experience Assistant

Job description

Job Description 37.5 hrs 5am-1pm Monday-Friday (Temporary) Investigates, facilitates and/or resolves a variety of complaints from patients, families and visitors. Assists in interpreting and ensuring Hospital adherence to the Patient’s Bill of Rights as required by law. Performs general clerical, data entry and statistical reports for the department. Job Responsibility: - Investigates and collects patient information regarding a variety of complaints or grievances from patients, families, and visitors. - Interacts with all levels of Hospital management to provide assistance in the resolution of found complaints. - Provides and maintains monthly statistical reports regarding these complaints and recommends policy or procedure changes to resolve issues. - Interprets the Patient’s Bill of Rights and other policies and procedures of the Hospital system; ensures adherence to these policies. - Communicates pertinent Hospital information to patients, family and staff. - Ensures Hospital adherence to Patient’s Bill of Rights, as required by law. - Processes reports and correspondence; prepares reports involving patient complaints, maintains patient complaint statistics and meets with manag...