Onboard Experience Support Specialist - REMOTE - US

Job description

Position Summary: The Onboard Experience Support Specialist provides elevated support to our onboard Guest Experience teams before, during and after the cruise. This position is heavily focused on supporting the onboard resolution of any issues or concerns raised by our guests, ranging from highly escalated issues and complex decision consultation to transactional administrative tasks. This requires outside of the box thinking, sound judgement and the ability to find creative solutions. In addition, the Specialist will also support any issues that require post-cruise follow-up by the ship via coordinated handoff and addressing any contacts received directly from guests or travel partners following the completion of the cruise. They will identify and share opportunities with leadership to foster the continuous improvement of our brand. The Specialist will do whatever is necessary to support our onboard teams in the delivery of an exceptional guest experience. Position Scope: The Specialist, Onboard Experience provides elevated support to our onboard Guest Experience teams before, during and after the cruise. This role is typically challenged with triaging and resolving escalated iss...