Assistant Production Manager – Telephone Survey and Support Operations (TSSO) - Onsite Chicago Loop

Job description

JOB SUMMARY: Join NORC at the University of Chicago as an Assistant Production Manager in our Telephone Survey and Support Operations (TSSO) group. This is an exciting opportunity for a survey research/call center professional with a successful track record to join the leadership team of a nationally renowned non-partisan research institute that informs decision- and policymakers around the world. This position requires an individual with leadership skills and management experience in a relevant industry. Successful candidates will have experience managing staff and working on projects with competing timelines and resource demands. NORC’s three call centers employ more than 800 full-time and intermittent staff across three contact centers located in Chicago IL, Albuquerque NM, and Wichita KS, as well as a fully equipped mail center in Chicago. TSSO conducts surveys for use in research studies for clients that include governments, corporations, and nonprofits. Assistant Production Managers are responsible for overseeing the activities of leadership staff within the various functional areas of the facility. They manage more complex components of studies such as the development of tra...