Front Desk Clerk (Hotel Lanai)

Job description

Responsible for performing cashiering, guest check-in and check-out, retail sales, and other related guest services at the Front Desk. Compensation: $23.15/hour (non-exempt). Reporting Relationship: Reports to: Hotel Manager Supervises: n/a: Quality Standards: - Conduct individual and business affairs in highest ethical and legal fashion. - Establish and contribute to a supportive, creative, enthusiastic, and cooperative working environment for all. - Build strong communication links with supervisors, peers, and employees. - Continuously strive for excellence in the workplace, the Company environment, and as a Company representative. - Comply with all Company policies and standards. - Conducts business in alignment with the Mission, Vision, and Values of Pūlama Lāna‘i. Qualification/Requirements: - Greets all guests upon arrival at the front desk. - Processes necessary paperwork for guest registration. - Provides information on hotel facilities and escorts guests to rooms upon check-in. - Sorts mail, receives guest messages, and places both in guest mail boxes. - Processes computer and paperwork changes for updated room status. - Handles hotel and dining reservations. - Replaces ke...