IT Technician, Castello di Casole & Villa San Michele, A Belmond Hotel

Job description

We are looking for a talented IT Technician to support two of our most iconic properties: Castello di Casole and Villa San Michele . In a modern, tech-driven luxury environment, we believe that technology should be as seamless as our guest service. We aren’t just looking for someone to fix computers; we are looking for a proactive partner who can: If you are a problem-solver who thrives on finding efficient, useful, and reliable IT solutions, you will find a perfect home with us. - Listen & Evaluate : Truly understand the needs of our team and translate them into technical reality. - Advise & Innovate : Offer expert guidance to overcome daily business challenges. - Deliver Excellence : Drive projects from initial concept to a successful, robust conclusion. The IT Technician's responsibilities include: - Service Desk Management : Managing service desk activities and providing assistance for IT issues reported by users, both on-site and remotely, interfacing with vendors for resolution when necessary. - Service Maintenance : Keeping services operational and, where necessary, restoring them or arranging for restoration by relevant companies in compliance with SLAs, acting as an interf...