Senior Field Service Engineer

Job description

As a Senior Field Service Engineer at TD SYNNEX, you’ll be the primary technical resource for our clients’ on-site hardware, software, and network needs. You’ll apply your deep technical expertise to resolve complex incidents, lead troubleshooting efforts, and ensure exceptional service delivery within established SLAs. You’ll also mentor junior engineers, support cross-functional IT projects, and serve as backup to the Field Service Supervisor. Key Responsibilities: 2nd level client support (50%) – Diagnose and resolve escalated hardware, software, and network incidents on desktops, laptops, printers/scanners, RDTs, and warehouse equipment – Install, configure, upgrade, and recover data on end-user devices, applications, and peripherals – Act as the local hands-and-eyes for on-site network and server infrastructure – Lead root-cause analysis for recurring or high-impact issues – Recommend and validate technical solutions and best-fit products for customer environments – Participate in global or local IT initiatives (rollouts, migrations, upgrades), ensuring smooth implementation and minimal business disruption – Maintain accurate device and parts inventories, forecast stock levels...