Service Desk Agent – Enterprise ITSM Operations (24/7)

Job description

Job Description & Summary The Application Managed Services team is a part of PwC Poland, involving 70 superheroes who react before anyone even notices a problem! Our work requires constant monitoring of the operation of applications and real-time response. We also improve existing products and introduce new functionalities, so that applications can advance in parallel with our clients’ growth. Our work is recognized worldwide – from Newfoundland to Singapore; we work in several languages. We repair, keep our fingers on the pulse, create CR, document, and sometimes teach our clients’ employees. That is why planes fly, satellites transmit a signal, publishing houses print books, and cars are delivered ahead of schedule. The better we work, the less you notice us. Plus, we simply love what we do. We deploy the most innovative Customer Experience solutions for our clients. We are looking for: Service Desk Agent – Enterprise ITSM Operations (24/7) In this operating model, initial intake and dispatch of tickets is handled by a separate team. This role focuses on investigation, resolution, and coordination, working with escalated incidents and service requests using Jira Service Managemen...