Customer Claims & Dispute Specialist

Job description

Job Description Are you excited to help ensure timely claims resolution and maintain positive relationships with clients? Join the LEGO Group® in Prague and play a key role in ensuring efficient, compliant, and customer-focused claims handling within our Order to Cash (OTC) function! Core Responsibilities: This is a temporary role for 2 years based in Prague – Jinonice (relocation assistance is not provided). Play your part in our team succeeding The OTC department supports the LEGO Group by delivering consistent, high-quality, and customer focused execution of processes, combined with strong partner management. This enables Business Service Operations (BSO) to deliver significant value to the overall organization! As a Claims Management Specialist, you will play a key role in maintaining a sustainable and high-performing OTC function. You will work in a collaborative and dynamic environment where process excellence, quality, continuous improvement, and a positive team culture are at the heart of everything we do. Do you have what it takes? - Review, investigate, and process claims in accordance with policy terms, internal guidelines, and regulatory requirements - Analyze coverage,...