Agent commercial par téléphone – Francophone natif

Job description

Job summary: - D&G’s purpose is to make the world a better place, one repair at a time with a mission to keep or customer’s world running. You will be responsible for delivering an excellent experience to our customers first time, every time using all skills & knowledge in order resolve queries effectively. Engaging with all customers to draw their attention to other suitable products available that could improve their customer experience and create a sales opportunity where appropriate. You will deal with a variety of different customer call types as required to suit the business & customer needs. You will have ownership of your customer’s experience and will, as appropriate, feedback to improve the journey in a positive & ethical way in line with our processes, value & behaviours. Responsabilités clés: - Assumer la responsabilité de son propre développement personnel en améliorant la performance grâce à d’excellentes connaissances et compétences. - Agir positivement à la suite des retours reçus et démontrer une attitude proactive ( can-do attitude ), par exemple en utilisant les retours des sessions de coaching pour se développer et en consultant la base de connaissances selon le...