Core Services Technician

Job description

The 20 LLC is a nationwide Managed Service Provider (MSP) and MSP growth platform that partners with both general businesses and IT service companies across the country to deliver world-class technology solutions and support. We are passionate about fostering a collaborative, innovative environment where our team members and clients can thrive. As a Core Services Technician at The 20, you will play a key role in supporting and maintaining the core IT services and infrastructure that enable our organization's operations. Your focus will be on ensuring the seamless functionality of IT environments for Managed Service Providers (MSPs) and their clients through expert troubleshooting, configuration, and communication. This position requires taking on tasks from a board assigned to the team, making it essential to be a self-starter who can collaborate effectively with multiple individuals. Key Responsibilities: - Manage and configure backup and disaster recovery (BDR) devices, including Unitrends and Datto solutions. - Monitor BDR devices for failures, communication issues, and other performance concerns. - Collaborate with MSPs to address IT administration and support needs. - Work wit...