Service Delivery Supervisor

Job description

Service Delivery Supervisor Hours: M-F Days Salary: $60,000-$80,000 Yearly USD Benefits available after 60 Days for full-time employees About AnswerNet: AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we process over 125 million interactions per year. Summary of Position: Reporting to the Manager of IT Operations and Support, the Service Delivery will be responsible for the effective and efficient operations of the IT Service Management processes performed by the Service Desk team, deskside support, and application administrators. A champion of a fantastic user experience, you ensure issues are resolved according to SLA’...