Guest Services Lead

Job description

If you thrive on helping customers, love to problem solve, have some supervisory experience, and are looking for a very interactive job in a fun and busy work environment: we may have the dream job for you right here in beautiful Santa Barbara! Do what you love while contributing to our mission. The Santa Barbara Zoo is seeking a part-time Guest Services Lead to join our Guest Services team. Position Status: Part Time, Regular, Hourly, Non-Exempt Schedule: Up to 25 hours per week, including weekdays, holidays, weekends Compensation: $17.90 per hour: *You must also complete the Zoo's Official Employment Application on the next page in order to be considered for the position* SUMMARY: Under the general direction of the GS Supervisor, Manager of Events & GS, and the Director of Events & GS, the Guest Services Lead assists in supervising Guest Services operations throughout the zoo, coordinates staff daily, and maintains or exceeds Admission, Attractions, and Membership goals set by management. The Guest Services Lead encourages, supports, and exemplifies the highest standards, to ensure the quality of guest experience, the professionalism of the staff, and the delivery of our conserva...