Field Operations Manager

Job description

Company Description Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises. Our Manager, Field Operations supervises the daily activities of the employees in their respective region. They set priorities for the team to ensure task completion and coordinate work activities with other managers. This position reports to the Director, Field Operations. Responsibilities: Supervise the teams’ objectives and reports on their performance as it relates to established performance goals (MTTR, Revenue, OTP) Hire, retain, and develop a team of Field Technicians (13) Develop training and mentoring programs for new and existing team members. Work with internal organizations and 3rd parties to ensure maintenance, break-fix,...