Director of IT and Product Support

Job description

At Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care, a culture focused on compliance and ethics, supportive user-centric technology, and customized financial solutions, we've helped over 1 million clients on their path to a brighter future. While we're proud of what we've already accomplished, we're searching for new collaborators to help us get to the next level! If you're looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you. About the Role: As the Director of IT and Product Support, you will lead the teams responsible for Service Desk, IT and Product support. This is a people management role that owns end-to-end support operations strategy, execution, team development and project delivery. You will be hands-on, focused on minimizing end-user downtime, optimizing production uptime, scaling & maturing IT processes to sustainably support the growth of the organization. This is an in-office position. What You'll Do: - Own and advance internal IT & Product su...