IT Systems Lead

Job description

IT Systems Lead Cairns, QLD | Full-Time: Salary: $60,000 - $80,000 yearly: Passionate about IT systems and delivering great customer service? Step into a hands-on role where you’ll support people, improve systems, and make a real impact. About the Role: We are seeking an IT System Lead to support and manage the Organisation’s day-to-day IT systems, devices, and users across NDIS, Child Safety, and Community services. This is not a standard helpdesk role. In addition to providing Level 1 and Level 2 support, you will play a key role in system setup, device management, and ongoing improvements across a multi-site environment. You will act as the primary point of contact for internal IT, ensuring issues are resolved efficiently while maintaining secure, reliable, and practical systems. You will work closely with an external IT Manager, escalating complex issues while taking ownership of day-to-day operations. The role also supports the development of a future Business Hub, delivering IT solutions for external partners and community organisations. Travel between sites is required and may include time away from home. As a Help Desk Technician your role will involve: Main Duties includin...