IT Support Specialist I

Job description

Description Position Summary: The IT Support Specialist I provides day-to-day hands-on support to the organization’s end user laptops, desktops, peripherals, software applications, mobile devices, printers, and other tools that the end-users are provided. This position interfaces directly with internal customers and business units, provisioning solutions and troubleshooting user issues to resolution. This role provides 1-to-1 end user support and training. Typically, this role works onsite at an HBS client full time. Roles and Responsibilities/ Essential Functions: - Provide First tier support of PC hardware & software, desk phones, printers, mobile devices, and other computer related equipment. - Responsible for ticketing system entry and ticket maintenance/documentation; includes updating and maintaining inventory records. - Track, route, and redirect problems to correct resources. - Identify PC hardware warranty repair and resolve as required. - Provide timely and relevant updates to end users. - Prepare hardware devices for disposal. - Assist with data cabling installation. Competencies: - Customer Oriented: A desire to serve both external and internal clients by focusing effor...