Technical Support Engineer

Job description

HALOS is an advanced body camera and cloud software scaleup, working with some of the biggest names in security, services, and law enforcement. At HALO, we're passionate about safety and innovation, constantly staying ahead of threats and reducing risk. What sets HALOS apart is not just the cutting-edge technology we develop but the culture we've nurtured. Our team embodies openness, transparency, and a "one team" spirit. We're a group of passionate individuals, all working on exciting and impactful projects. Here, you'll find an environment that fosters collaboration, creativity, and a shared sense of purpose . Key Responsibilities: - Diagnose, troubleshoot, and repair technical faults. - Communicate clearly with customers to identify the root cause of issues. - Provide timely, accurate, and professional feedback to customers. - Log, track, and manage incidents using a ticketing system. - Provision and configure devices for new and existing customers. - Test new software and firmware releases. - Deliver technical support via phone and email. - Prioritise and manage multiple tasks and projects simultaneously. - Escalate complex issues to 2nd and 3rd line support when required. - Op...