Executive Advocate, Global Guest Experience

Job description

This position is on – site in our Miramar Office Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. The Royal Caribbean Group Silversea Guest Experience team has an exciting career opportunity for a full Executive Advocate, Global Guest Experience reporting to the Manager, Global Guest Experience. Position Overview: The primary objective of the Silversea Guest Experience Management Executive Advocate is to provide personalized, exceptional luxury service to our guests through both verbal and written communication. You will be responsible for supporting multiple international markets, including the US, UK, APAC, and Australia. They will serve as subject matter experts, managing escalated calls and emails from guests, the executive team, the leadership team, and other internal departments to provide the best-fit resolutions for guest satisfaction. You must possess strong decision-making skills in handling complex cases, maintain professional a...