Transactions Manager II

Job description

Bring your operations leadership to a team where your decisions directly improve customer outcomes, quality, and risk management. As a Transactions Manager II within JPMorganChase , you will lead teams responsible for processing legal document transactions, including extracting checks and remittances. You will use operations management expertise, data-driven decision-making, and strong people leadership to improve productivity, quality, customer experience, and risk outcomes. You will ensure work is performed in alignment with applicable state rules and regulatory requirements. You will foster a collaborative culture with strong employee engagement and develop leaders beyond day-to-day responsibilities. You will also leverage artificial intelligence tools (including prompt writing) to drive innovation and support process excellence. Job responsibilities: - Lead daily processing of legal document transactions, including extraction of checks and remittances, aligned to department priorities (productivity, quality, customer experience, and risk). - Set daily production goals, delegate work, evaluate performance, and execute action plans to optimize outcomes. - Manage shift operations...