Assistant Manager - Fraud Technical Support

Job description

Requisition ID: 251944: Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.: The Role: Support the Fraud - Client Services & Solutions Technical Support Team, within Global Transaction Banking in Canada, and ensure business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies, and procedures. Prioritize all fraud escalations and requests for information are actioned with accuracy and a sense of urgency, escalate requests to your supervisor for resolution as necessary, based on workload. Is this role right for you? In this role you will: - Demonstrate solid knowledge of the GTB Cash Management products supported by the CS&S Help Desk staff and respond effectively to escalated fraud calls received from Corporate, Commercial and Business Banking customers. - Analyze fraud incident cases(s) by reviewing set up forms, existing GWA set up /logs, Edge history, and/or reviewing Edge history for related previous incident/alerts. - Assist the Department in identifying potential fraud trends to reduce losses and costs to the customer and/or Bank. - Ensure concerns and/or notifi...