Front Office - Front Desk Agent

Job description

Company Description: Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth. Our Guiding Principles: Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment Job Description: Position Summary The Front Desk Agent delivers exceptional guest service and supports daily front office operations for the Meritage Resort and Spa. This role is responsible for creating a seamless arrival and departure experience while upholding Forbes-level hospitality standards. The Front Desk Agent serves as a key point of contact for resort guests, ensuring professional and personalized service throughout each interaction. This position supports operational efficiency by accurately handling reservations, guest requests, billing procedu...