Supervisor, Customer Support - Call Center (Lending/Finance)

Job description

About Origence With 30 years at the forefront of fintech innovation, we specialize in SaaS lending solutions that lead the industry. Our core mission is customer-centric, focusing on empowering Credit Unions across the United States with the tools to offer accessible, competitive lending services. We're deeply committed to enhancing the financial ecosystem for a broad network of credit unions, members and auto dealers. We invest in our greatest assets, our employees, and foster a culture of innovation and ownership through freedom and responsibility. We celebrate fiscal accountability, operational rigor and efficiency to create a sustainably healthy and robust business for the long term. The Supervisor, Customer Support performs functions to manage and develop the contact center staff and operations, including but not limited to monitoring the accuracy and quality of staff responses to telephone inquiries involving general product related questions and the resolution of dealership and credit union concerns, recommending, and implementing business solutions to ensure the accomplishment of objectives and resolving operating problems, working within the limits of established policies....