Communications Specialist

Job description

MECCA’s Communications team plays a key role in keeping our Customer Care team informed, connected and empowered to deliver exceptional customer experiences. We’re looking for a Communications Specialist to support internal and customer-facing communications across Customer Care, while helping drive alignment with our other frontline teams. The Role You Could Play: Reporting to the Head of Communications , you will help develop and support Customer Care communication strategy , help ing drive alignment across MECCA’s frontline teams . You will: Manage Customer Care internal communications across channels including newsletters, Microsoft Teams, town halls, EDMs and leadership updates Develop customer-facing communications including templates, key messaging, knowledge base content and escalation responses Partner with stakeholders across Customer Care to communicate operational updates, campaigns and business changes Support crisis and issue management by identifying potential reputational risks and contributing to proactive communications planning Coordinate internal engagement initiatives, events and frontline communications projects across office-based and remote teams What You Wi...