Clinical Service Desk Agent I

Job description

Make a difference. Be happy. Grow your career. Job Summary: The Clinical Service Desk Agent is responsible for providing day-to-day technical support to employees for a range of hardware and software-related systems. The agent responds to and diagnoses problems through discussion with users, which includes troubleshooting, fault rectification, and problem escalation. The agent provides effective and timely resolution of users’ problems, queries, or complaints. The agent assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure. CLINICAL SERVICE DESK AGENT I The Clinical Service Desk Agent answers calls, chats, and e-mails from end users, resolves basic IT issues, and documents issues to be handed off to an application support team. Utilize excellent customer service skills and exceed customers’ expectations. ​ Key Responsibilities: The Clinical Service Desk Agent will be responsible for, but not be limited to: - Providing a high level of professionalism and customer service - Responding to end users with an analysis of their needs through qualifying questions over the phone and may use remote applications to diagnose the needs - Taking...