Delivery Executive III

Job description

Make a difference. Be happy. Grow your career. The Role: The Delivery Executive partners with Managed Services Client Partner Executive and Global Delivery Leaders to meet/exceed Nordic financial measures, achieve performance and client service metrics, and resolution of issues to maintain strong client experience levels. Description: - Responsible for overall delivery of Services for a group of high complexity Managed Services accounts. - Owns the client relationship with Nordic - Accomplishes results through the efforts of matrixed managers and professional team members. - Works collaboratively with Global Delivery Leader/Service Areas to consistently provide positive end-user experience, continuous improvement initiatives and resource optimization efforts. - Partners with Client Partner Executive to prepare, facilitate, participate in client meetings to showcase delivery team performance measures and/or share service improvement plans, etc. - Owns P&L for their group of accounts and assures that Nordic is meeting financial targets - Executes against account plans to address customer needs/market demand through in-depth analysis, coordination and alignment with Managed Services C...