Customer Service Representative

Job description

- Light clerical work including answering/screening/telephone calls to the appropriate person, resolution of calls (orders, quotes, etc). - Respond to customer requests for information concerning order tracking, order expediting and product availability. - Perform order entry at both sales invoicing level and request for products from supply plants. - Notify customers of potential backorders, credit issues, order availability and any other information regarding orders. - Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately. - Process all necessary paperwork for the daily operation of the sales center as required. - Other duties as assigned. - 1-3 years Customer Service experience, door industry preferred - Attention to detail and problem solving. - Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers. - Working knowledge of PC’s and related software including MS Word, Excel, Access, Lotus Notes, etc. - Strong math skills required. - Willingness to learn product and processes, and work as a team