Relationship Analyst

Job description

Relationship Analyst Country: United States of America: It Starts Here: Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. If you are interested in exploring the possibilities We Want to Talk to You! The Difference You Make: The Relationship Analyst manages client requests and operational processes independently, ensuring accuracy, timeliness, and compliance. This role requires solid technical knowledge, strong organizational skills, and the ability to resolve most client issues without escalation. The Relationship Analyst reports to the Senior Relationship Analyst Coordinator. - Serve as a primary point of contact for client inquiries, service requests, and issue resolution. - Handle and resolve most complaints independently, escalating high-risk or sensitive cases when...