Seasonal Coordinator - Client Relations Center

Job description

The Team: The Seasonal Client Relations Center team supports all aspects of the Hermes.com business, overseeing content and ensuring seamless omnichannel service. We provide expert support for client inquiries via phone, email and live chat working closely with US flagship boutiques to enhance the customer experience. The Opportunity: As the Seasonal Client Relations Center Coordinator, you will play a key role in shaping the eCommerce department’s strategy, serving as the primary point of contact for both Hermes.com and flagship boutique clients via phone, email and live chat. You will uphold exceptional customer service standards, ensuring an elevated client experience in every interaction. This is an onsite position based at our New York, NY Corporate Office. The seasonal position begins in early May 4, 2026 and will go through July 31, 2026. About the Role: Answer phone, email and live chat inquiries while demonstrating impeccable communication skills, both verbal and written Display and implement product knowledge, while conveying the Hermès style, values, and vision Follow-up and resolve all client issues and inquiries in a timely manner Respond to client voicemails: Place on...