Senior Vice President, Application Support Manager

Job description

Job Summary BNY is seeking a high-performing leader to join Production Services within the Fund and Investor Solutions platform. This role is responsible for ensuring the stability, resilience, and continuous improvement of critical production services that support our clients and business operations. The ideal candidate will bring strong technical depth, operational leadership, and a proactive mindset to manage complex environments, drive service excellence, and partner across engineering, infrastructure, and business teams. This is an opportunity to play a key role in a fast-paced, mission-critical function where reliability, responsiveness, and innovation matter. The successful candidate will lead production support initiatives, strengthen platform performance, improve operational processes, and help deliver a seamless experience for our clients and internal stakeholders. Key Responsibilities: - Lead day-to-day production services support for applications within the Fund and Investor Solutions platform. - Ensure high availability, performance, and operational stability of production systems. - Manage and coordinate major incident response, service restoration, escalation handlin...