Sr Operations Manager

Job description

We’re hiring a Senior Operations Manager to lead and scale operations across multiple service regions within a growing behavioral health organization. This role oversees 5–8 Operations Managers (Care Coordinators) and partners closely with clinical and executive leadership to ensure families receive consistent, high-quality care while teams are supported, accountable, and set up for success. What You’ll Do: Lead & Develop Teams: - Directly manage, coach, and mentor Operations Managers who coordinate care between patients and technicians across multiple regions and states - Set clear expectations, drive accountability, and support professional growth - Build strong, engaged teams aligned around client outcomes Own Operational Excellence: Champion the Client & Family Experience - Establish clear expectations and standards, and ensure proper communications for: - Technician engagement and stability - Client retention and satisfaction - Fulfillment of prescribed therapy - Service continuity and recovery from disruption - Ensure consistent execution of The Treetop’s client lifecycle procedures across regions - Monitor service fulfillment, disruption resolution, scheduled-to-actual perfo...