Representative - Call Center
Bally's · Biloxi, Mississippi, US
Responsibilities: - Enhances the guest experience by providing exceptional service. - Ensures calls are answered promptly and in accordance to department sta...
Job description
Competencies: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. - Enhances the guest experience by providing exceptional service. - Ensures calls are answered promptly and in accordance to department standards. - Answer incoming phone calls, and/or transfer to appropriate department or guest room - Responds to inquiries regarding property – i.e. directions to property, players club, entertainment, hours of operation of venues, etc. - Relays “guest requests” to appropriate staff. - Enters text messages for guests into the property’s management system as requested; relay guest messages. - Follows established emergency procedures and acts as a communications link in emergency situations. - Processes and/or make reservations, uses guest name, checks availability, quotes rates, explains property amenities, closes sale, explains Track/Picks/Mix, describes - Hard Rock Rewards, and enters reservation for transient, casino and group guest into the property management system...