Senior IT Technician (Desktop Support) - Facilities Services - UTK

Job description

The IT Technician (Desktop Support) serves as a lead technical resource responsible for advanced end-user computing support across Facilities Services. This position focuses on endpoint lifecycle management, field device support, and user experience optimization for both office and field staff. The role handles complex technical issues, supports mobile workforce technologies, and ensures reliable, secure, and efficient computing environments that enable Facilities Services operations. This role also maintains IT inventory stores and coordinates with the Office of Information Technology (OIT) for enforcing IT standards, escalating network and shared services issues, and handling any changes to the department's IT infrastructure. High School Diploma or GED - Provide Tier 2/3 support for desktops, laptops, tablets/mobile devices, and peripherals. - Serve as the primary escalation point for complex technical issues unresolved by Tier 1 support. - Triage, document, and resolve incidents/requests in call record or incident tracking application. - Perform root cause analysis and implement long-term solutions to recurring problems. - Diagnose and resolve operating system, application (e.g....