District Services Manager - Delray Beach, FL
The Home Depot · US
With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Purpose: The District Services Manager (DSM) plays a pivo...
Job description
With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Purpose: The District Services Manager (DSM) plays a pivotal role in driving Services sales growth by cultivating and sustaining a strategic partnership between Service Providers and the Home Services organization. This role requires a blend of relationship management, operational oversight, and performance optimization. DSMs oversee the entire lifecycle of Service Providers, including sourcing, onboarding, expansion, contraction, and termination, in close collaboration with the services operations team. Through the partnership review process, DSMs ensure alignment with business goals, service standards, and compliance expectations. Key Responsibilities: 25% - Customer Experience and Issue Resolution - Research and review customer feedback from various sources (e.g., Google Reviews, BBB, Medallia IVOC) to identify recognition and service improvement opportunities. Prioritize, follow up, and ensure timely resolution of Customer Care cases, partnering with Service Providers to meet service level agreements (SLAs) and address escalations as needed. Support store relationships with Servi...