Servicing Analyst III

Job description

Overview Position : Servicing Systems Analyst III Location : Austin, TX: Pay: 70K-90K D.O.E. Position Summary: The Servicing Systems Analyst III is a senior individual contributor who proactively leads problem resolution across business units, drives process improvements, and serves as a go‑to SME for MSP and related Servicing applications. This role showcases informal leadership—coaching peers, coordinating decisions across stakeholders, and championing challenging conversations to align on the right path forward. The Analyst III brings a deep command of MSP configuration, data, and reporting (e.g., Passport queries/SQL), and uses this knowledge to anticipate issues, accelerate delivery, and raise the quality bar for the team. Responsibilities: 1. Proactively surface risks and issues, organize decision forums, and facilitate consensus across Servicing business units and vendors; recap decisions and cascade updates to the Servicing Systems Support team.2. Demonstrate deep MSP expertise and strong knowledge of application data; write/interpret SQL and/or Passport queries; translate data into insights that guide corrective actions and process changes.3. Identify friction points in wo...