Team Lead

Job description

POSITION SUMMARY: Supervisory position primarily responsible for leading a shift and people and processes for delivering superior food and beverage service to restaurant guests within the restaurant according to Potomac Family Dining Group and Applebee’s brand standards for timeliness, accuracy, and guest service. ESSENTIAL DUTIES AND TASKS: - Assists in supervising Restaurant Environment during scheduled shifts with very limited decision making authority: - Ensures prompt, friendly service according to company guidelines - Builds a culture using the Vision / Mission statement to guide People, Profits, and Guest Experience - Ensures the immediate response and correction of all verbal guest complaints - Ensures a high-quality guest experience by employing tools such as table touching and proactivity in resolving potential guest issues - Teaches and enforces alcohol awareness - Assist in maintaining adequate inventory levels - Ensures product preparation and presentation uncompromisingly meeting company standards - Ensures effective safety and security programs according to company policy and government standards and reports any concerns to Associate or General Manager - Promotes res...