Help Desk Lead I - Night

Job description

Leads a team in the adherence to planning, policies, and practices. Manages the team while overseeing the daily operation of the Help Desk. Responsible for personnel management, including mentoring of junior team members, daily supervision and assigning of tasks, and providing key input to annual employee evaluations of team members. Manages the team calendar, scheduling of meetings and evaluations, and required reporting. - Overall responsibility for leading the program, department, or functional area as designated. Oversees, directs, and mentors subordinate staff; communicates job expectations and enforces organizational policies, procedures and core values; responsible for recruiting staff, approving timecards, and conducting performance reviews and disciplinary measures. - Responsible for scheduling and coordinating all team meetings and events. Provides approval for team member leave requests. - Evaluates and assesses service delivery performance metrics and conducts surveys of clients to weigh the level of service delivery in the company. - Keeps record of daily operations at the help desk for tracking of customer needs, services rendered and future reference. - Involved in t...