Technical Account Manager

Job description

Overview A Technical Account Manager (TAM) delivers ongoing technical configuration, enhancement, and optimization work across Origami client environments. TAMs apply deep platform expertise and technical skills, along with an understanding of insurance and risk management workflows, to implement enhancements, make configuration changes, and resolve complex configuration issues that support evolving business needs. Working across multiple client environments, TAMs fulfill technical requests and improve workflows through hands-on platform execution. In collaboration with Client Success, Support, and Product teams, TAMs translate incoming technical needs into practical platform solutions through configuration, troubleshooting, and continuous improvement. Responsibilities: Client Alignment & Technical Partnership: - Provides technical expertise and guidance across client engagements through assigned work based on demand, skill alignment, and historical relationships. - Builds credibility through efficient and effective delivery, supported by strong platform expertise. - Leverages knowledge of client system architecture and integrations to implement configuration changes and enhancemen...