Call Center Specialist - Hawaii

Job description

Join Heartstrings Pet Hospice as a Remote Call Center Representative (Veterinary Care Specialist) Make a meaningful difference - one compassionate conversation at a time. Heartstrings Pet Hospice is seeking an experienced Call Center Representative , internally known as a Veterinary Care Specialist (VCS) , to join our growing, mission-driven team. This role is 100% remote and plays a critical part in supporting families during some of the most emotional moments of their lives. As a nationally recognized provider of in-home end-of-life care, hospice, and aftercare services, Heartstrings Pet Hospice is dedicated to ensuring every pet’s final journey is guided by Compassion, Dignity, Respect, and Empathy . Our Call Center team is often the first point of contact for families, and their calm, caring presence sets the tone for everything that follows. If you have a heart for helping people, thrive in fast-paced call environments, and want your work to truly matter - this role may be for you. Requirements: Essential Functions & Responsibilities: - Compassionately guide emotionally charged conversations related to: - In-home euthanasia - Hospice and palliative care - Quality-of-life conce...