Valet Dual Rate Supervisor

Job description

Supervisor: Attendant: - Supervises assigned shift and the daily operation of the Attendants Bell and Valet. - Ensure staff receives proper training for each position, including safety training and standard operating procedures - Check appearance of all team members to ensure compliance with standards of appearance - Comply with quality assurance expectations, standards and hotel rating guidelines. - Schedules all team members to ensure that there is sufficient workforce available to provide the most efficient guest service possible. Supervisor may be required to work in the designated area if needed for proper coverage. - Maintain knowledge of hotel and casino amenities - Retrieve and transport guest luggage - Inspect guest rooms and acquaint guests with these rooms and their features - Performs room checks for occupancy - Ensures all team members are providing prompt, professional, and courteous service to all guests - Handles any guest complaints or problems in a prompt and courteous manner - Organize and store luggage, as needed, according to guidelines - Handles receiving and delivering of guest packages - Keeps supplies stocked at bell desks - Pick up and deliver guest laundr...