Director, Customer Onboarding

Job description

As the Director of Customer Onboarding, you will ensure the best customer experience while collaborating with the leadership team to exceed department and company goals and defining the long-term strategic roadmap for customer onboarding excellence, leveraging emerging technologies to drive scale across the organization. Key responsibilities include driving customer adoption, minimizing time-to-live, and improving implementation quality, with a focus on leveraging AI to optimize and automate the onboarding journey. You will recruit and manage Onboarding Managers, oversee direct reports, conduct performance reviews, and track team objectives. Qualifications: The anticipated base pay rate for this position is 133,000-190,000 CAD annually. Bonus : Target bonus is 20% of base salary. Bonus entitlement is based on a combination of organizational results, individual performance, and relative contribution, as assessed by Tipalti in its sole discretion, to be formalized and communicated to you following your start date. Expected Total Compensation : $159,600 - $228,700 CAD annually (includes base salary plus target bonus). The compensation information, above, reflects our reasonable expect...