Resort Services - Supervisor

Job description

Job Purpose or Objective(s): The Resort Services Supervisor is responsible for the sustainability of the daily Call Center Operations. The goal of the Call Center Supervisor is to ensure all casino calls are handled while providing quality services to both our guests and associates. You will report to the Resort Services Operations Manager. Location : Durant: Pay : $20/hr: Schedule : Regular/Full-Time, 11pm-7:30am off Friday & Saturday Wage access is an option for this position. Primary Tasks: 1. You will neutralize guest opportunities by providing service. 2. Support all department programs; manage call flow effectiveness, response to service-related concerns and associate’s relations. 3. You will maintain awareness of departmental Measurements (KPI). 4. Facilitate the flow of information throughout the department by helping organize and preside over daily pre-shifts, developmental one-on-one meetings, and scheduled meetings. 5. You will contribute to the development of department’s standard operating procedures and sequences of service. 6. Handle all guest requests and issues relevant to area of oversight in a prompt and manner while communicating and coordinating with other depe...