Senior L3 Support Engineer II

Job description

Joining Collibra’s L3 Team Collibra is looking for a Senior Support Engineer II (L3) to identify code defects in Collibra’s software platform based on your investigation of customer-reported problems. The L3 Engineering Team responds to customer issues, identifies the root cause and applies workarounds. Reporting to the L3 Engineering Manager, you will be part of a growing team of engineers focused on improving customer satisfaction. As an engineer, you will focus on the edge cases, the “what if”. We need your knowledge to find the root causes and we need your experience and skill-set to resolve them. This is a hybrid role based in our Raleigh office. Our hybrid model means you’ll work from the office at least two days each week. This setup helps us stay connected, work more closely together, and keep making progress as a team. L3 Engineers at Collibra are responsible for - Analyzing complex customer issues to determine the root cause. - Improving observability by identifying logging and monitoring improvements and unblocking customers using our software. - Collaborating across Collibra’s Product Engineering teams to understand unclear functional requirements. You have: Professiona...