Manager - Customer Concerns, SSI/TIFL (En/Fr)

Job description

Requisition ID: 254621 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Role: Contributes to the overall success of the Escalated Customer Concerns Office in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensure all activities conducted are compliant with governing regulations, internal policies and procedures. The Manager Customer Concerns SSI/TIFL supports the Wealth Management Complaints and Investigations program in respect of Scotia Securities Inc. (SSI) and Tangerine Investment Funds Ltd. (TIFL) regulatory complaints, including regulatory reporting and response obligations. Is this role right for you? In this role, you will: - Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. - Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. - Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the...