Swedish Speaking-Customer Service Account Manager

Job description

Your Opportunity We are seeking a proactive and customer-focused Swedish-speaking Customer Service Account Manager to join our team in Enfield, North London. This is an exciting opportunity to play a key role in managing customer relationships, supporting subscription lifecycle activities, and delivering a high standard of service across a diverse portfolio of accounts. In this role, you will act as a trusted point of contact for customers, helping to drive retention, resolve complex queries, and identify opportunities to enhance service delivery and operational efficiency. You’ll work in a collaborative environment, partnering with internal teams and external stakeholders to ensure the best outcomes for both customers and the business. What You'll Do: - Manage a portfolio of customer accounts, ensuring all day-to-day requirements are met - Build strong, long-term relationships and act as the primary point of contact for customers - Take ownership of customer loyalty and retention within your portfolio - Support customers by providing guidance, training, and best practice advice on systems and processes - Investigate and resolve queries, claims, and discrepancies efficiently with m...