Customer Service Representative

Job description

The salary range for this position is $22.00 to $25.00 hourly depending on experience The deadline to submit applications is initially set for Monday April 20,2026 However, the application period is subject to potential extensions or closure at any time without prior notice, especially once a sufficient pool of qualified applicants has been obtained. This is how you WOW: - Answer incoming customer calls and emails regarding placing orders, order status, pricing information, tracking information, order change notifications, order cancellations and/or returns, order problems, questions, and general customer concerns. - Follow defined parameters to resolve customer issues as effectively and efficiently as possible - Perform order management functions within company ERP System (SAP) - Maintain a high level of professionalism and work to establish a positive rapport with every caller - Assist distribution partners with the use of eCommerce and portal functions - Track sales orders through shipping and invoicing to ensure on-time delivery where possible - Update customer information in OneView, the company’s Customer Relationship Management system, during and after each call as required...